Below is Mr Major's address to the Efficiency Unit at the Foreign and Commonwealth Office, made on 4th November 1991.
[Indistinct] at No. 10 got me here rather later than I thought and I should have been somewhere else some time ago so I fear it a few moments it will be time to leave and my apologies for being with you for such a short time.
May I just say while I am here how grateful I am for the work you have done on the efficiency scrutinies. Many people just see them as an opportunity to save a few pennies for the Treasury. I don't see them that way and neither does the Treasury -
Savings, of course, are welcome but increasingly I think we have to look not just at the cash savings but at the quality and the quantity of the service that we are actually in a position to provide for people. I know many people still have a degree of scepticism about how serious the Government may be about the quality of service in the public sector. I can only say to you that I am deadly serious about it. I don’t think it is acceptable for the public sector to have a second-
So it is extremely valuable work and when you. actually aggregate all the changes that have been made as the result of individual scrutinies over the last few years, it does make a remarkable difference to the efficiency of the complete service that we provide so it has been a job very well done. If I may say so, you have earned the drink you are having!
I know it isn't always a very popular thing to carry out an efficiency scrutiny and say to people who have been perfectly content doing something in a particular way that it is actually screamingly inefficient and they ought to do it in a wholly different way. It isn't easy to do but I think it is very necessary for that to be done and I know from the reports that I have had from Robin and from Angus that it has been done with great skill and efficiency and I am very grateful to you all, so thank you very much.
I hope those of you who have done a scrutiny and gone back to your Department are finding [indistinct] I hope they are; they certainly deserve to and I personally am. Thank you very much all of you for all you have done and my apologies for being here for such a very brief time.